Privacy Policy

Overview

dg222 is committed to protecting the privacy and personal data of all users who access our platform at dg222.bet. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you have over your data. By registering an account or using any feature on our platform, you acknowledge that you have read and agreed to the terms set out in this policy.

This policy applies to all players accessing dg222 from Bangladesh, including users from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you have any questions about this Privacy Policy, please contact us at the email address provided at the end of this document.

Information We Collect

When you register and use dg222, we collect certain personal information to verify your identity, process transactions, and deliver a secure gaming experience. The categories of information we collect include the following:

• Identity information: full name, date of birth, and national ID or passport details for KYC verification.
• Contact information: email address, phone number, and residential address including city and district within Bangladesh.
• Financial information: bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals, and bank account reference details where applicable.
• Technical information: IP address, device type, browser type, operating system, and session logs.
• Gameplay data: betting history, game preferences, session duration, wager amounts, and transaction records.

We collect only the minimum data necessary for the stated purposes. You will be informed at the point of collection if any particular piece of data is required by law or is a contractual requirement for using our services.

How We Use Your Information

dg222 uses the personal information we collect for clearly defined, lawful purposes. Your data is not used beyond these stated purposes without your explicit consent:

• Account registration and identity verification (KYC) to comply with responsible gaming obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer methods.
• Delivering customer support, responding to queries, and resolving account-related disputes.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• Fraud detection, anti-money laundering compliance, and maintaining platform integrity.
• Improving our platform features, game offerings, and personalising the experience based on your activity.

Payment Data & Financial Information

All financial transactions on dg222 are processed through trusted payment partners. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or any other supported method, the transaction details are encrypted and handled securely. We store only the reference data required for reconciliation and dispute resolution — we do not store full mobile banking PINs or passwords.

Transaction records — including deposit amounts, withdrawal requests, and associated timestamps — are retained as required by applicable financial compliance obligations. These records may also be reviewed in the event of a dispute or account investigation.

Cookies & Tracking Technologies

dg222 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how players interact with the platform. Cookies are small text files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period) to deliver a consistent and personalised experience.

You may configure your browser to refuse cookies or delete existing ones. However, please note that doing so may affect the functionality of certain features on dg222, including session management and personalised game recommendations. Your continued use of our platform after being informed of our cookie usage constitutes your acceptance of this practice.

Data Sharing & Disclosure

dg222 does not sell, rent, or trade your personal information. We may share your data only in the following limited and strictly controlled circumstances:

• Service providers who assist in operating the platform (e.g., payment processors, fraud prevention tools, KYC verification services) — all bound by strict data protection agreements.
• Legal and regulatory authorities when we are required to do so under applicable law, court order, or for the prevention of fraud and financial crime.
• In connection with a business transfer, merger, or acquisition — in which case the incoming party assumes the same data protection obligations described in this policy.

We do not share your data with third-party marketing companies, social media advertising networks, or data aggregators. All third parties who access your data must agree to our data processing terms and are prohibited from using your information for their own marketing purposes.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we will retain your data for a minimum period as required by applicable financial compliance and anti-fraud regulations. After this period, personal data that is no longer required will be securely deleted or anonymised.

Transaction logs and financial records may be retained for a longer period where required by law or for dispute resolution purposes. In all cases, data is retained only for as long as is strictly necessary and handled in accordance with this Privacy Policy.

Your Rights

As a user of dg222, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address at the end of this policy:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: you may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may ask us to limit how we use your personal data in certain circumstances.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to protect the security of your account.

Security Measures

dg222 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, secure server environments, access controls limiting data access to authorised personnel only, and regular security reviews.

While we take every reasonable precaution to keep your data safe, no system is entirely infallible. In the unlikely event of a data breach that affects your rights, we will notify you promptly and take immediate remedial action. We strongly encourage all users to choose a strong, unique password and to keep their login credentials confidential.

Children's Privacy

dg222 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes age verification steps to prevent minors from accessing the platform. If we become aware that personal data has been inadvertently collected from a person under 21, we will delete that data immediately. If you believe a minor has registered on our platform, please contact us immediately at the email below. 21+ only.

Changes to This Policy

dg222 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of dg222 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dg222 handles your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us by email at: [email protected] — please include your registered username and a brief description of your request so we can assist you as efficiently as possible.